Gardeners Battersea Privacy Policy
This Privacy Policy explains how Gardeners Battersea collects, uses, stores and protects the personal data of its customers in the Battersea area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our gardening services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Gardeners Battersea customers located in the Battersea area who contact us, request a quotation, book our services, receive our services or otherwise interact with us in relation to gardening and related work. It covers personal data collected through face to face contact, telephone, written correspondence, messaging services and any other direct communications between you and Gardeners Battersea.
Personal data we collect
We only collect personal data that is relevant and necessary for providing and managing our gardening services. The personal data we may collect includes the following categories.
Identification and contact details, such as your name, postal address, billing address and general area of residence, together with any contact details you choose to provide, such as an email address or other communication handle. Service and property details, such as information about your garden or outdoor space, access instructions, property layout relevant to our work, photographs you provide to illustrate the work required and any preferences or notes relating to your garden. Contract and transaction information, such as records of quotations, bookings, invoices, payments, service dates, work specifications and communications relating to your contract with us. Communication records, such as notes from calls, messages and any complaints, feedback or queries you submit. Technical and usage data, where relevant, such as information about how you contact us or respond to our communications.
We do not intentionally collect special category personal data such as health, race or biometric data. If you voluntarily share such information, for example to explain an access need, we will handle it with particular care and only use it for the purpose you have made clear.
How we collect personal data
We may collect your personal data in several ways. Directly from you when you contact us to request information, ask for a quotation, book a service or communicate with us in any way. During the provision of services when we visit your property, assess your garden and carry out gardening or related work. From publicly available sources where this is necessary to verify address details or basic contact information for the purposes of carrying out our services or collecting payment. Through our business records and administration as we create invoices, notes and service histories relating to the work we perform for you.
Lawful bases for processing
We process your personal data only where we have a lawful basis under the UK GDPR. The main lawful bases we rely on are.
Contract. We process your personal data to enter into and perform a contract with you, for example to provide gardening services, take bookings, prepare quotations, issue invoices and manage any related queries or complaints. Legal obligation. We may process certain data to comply with legal obligations, such as record keeping, tax and accounting requirements or responding to lawful requests from authorities. Legitimate interests. We may process your data where it is necessary for our legitimate business interests, provided that your interests and rights do not override these. This includes managing our relationship with you, improving our services, scheduling work efficiently and maintaining records of past work. Consent. In limited situations, we may rely on your consent, for example where we send you direct marketing communications that go beyond what you would reasonably expect. You can withdraw your consent at any time.
How we use your personal data
We use your personal data for the following purposes. To respond to your enquiries, provide quotations and assess what work is required at your property. To plan, schedule and deliver gardening and related services at your property. To manage our contractual relationship with you, including invoicing, taking payment and handling changes to bookings. To maintain records of the services we have provided for reference, quality control and future work planning. To communicate with you about your existing or upcoming services, including reminders, access arrangements and service updates. To manage complaints or disputes and to exercise or defend legal claims. To comply with legal and regulatory requirements applying to our business.
Data sharing and processors
We do not sell your personal data. We may share your personal data with selected third parties who act as processors on our behalf, or as independent controllers, where this is necessary for our business.
Service providers. We may use third party companies to help with functions such as accounting, payment processing, scheduling, administration or secure data storage. These companies act as processors and may only process your personal data in accordance with our instructions and applicable law. Professional advisers. We may share relevant data with professional advisers such as accountants, legal advisers or insurers, where necessary for advice, audits, insurance or dispute resolution. Authorities and legal requirements. We may disclose personal data where required to do so by law, regulation or court order, or where this is necessary to establish, exercise or defend legal claims.
When we use processors, we put in place written agreements to ensure that your personal data is protected, handled securely and used only for the agreed purposes.
International transfers
If any of our service providers are located outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure that your personal data receives an adequate level of protection. This may include using standard contractual clauses or other safeguards recognised by data protection law.
Data retention
We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including for the purpose of satisfying any legal, accounting or reporting requirements.
In general, we keep basic customer and contract information, including contact details, invoices and records of services provided, for a period aligned with applicable limitation periods and tax laws, after which it will be securely deleted or anonymised. We may keep certain data for a longer period where it is necessary for legal or regulatory reasons, or to resolve ongoing disputes. When deciding how long to keep data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and whether we can achieve those purposes by other means.
Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures may include restricted access to records, secure storage, staff awareness and careful selection of any third party service providers. While we take reasonable steps to protect your data, no system can be completely secure. You should also take care not to share unnecessary personal information in your communications with us.
Your data protection rights
As a customer of Gardeners Battersea, you have a number of rights in relation to your personal data under data protection law. These rights are subject to certain conditions and exceptions.
Right of access. You can request confirmation that we process your personal data and obtain a copy of that data, together with information about how we use it. Right to rectification. You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you. Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent. Right to restriction. You can ask us to restrict the processing of your data in certain situations, for example while we are considering a request to rectify it. Right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used and machine readable format, or ask us to transmit it to another controller where this is technically feasible. Right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we have compelling legitimate grounds that override your interests and rights, or we need to process the data for legal claims. Right to withdraw consent. Where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.
You can exercise any of these rights by contacting us and clearly stating which right you wish to exercise and the data concerned. We may need to verify your identity before acting on your request.
Complaints
If you have concerns about how we handle your personal data, you are encouraged to contact us so that we can try to resolve the issue directly. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. When we make changes, we will revise the date of the most recent version and, where appropriate, take steps to inform you of significant changes. You are encouraged to review this Privacy Policy periodically so that you remain informed about how we protect your personal data as a Gardeners Battersea customer in the Battersea area.
